Japan Hotel, Ryokan, and Tour Booking Made Easy
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Customer Support

Our most common customer support questions:

  1. 1How can I change my reservation?
  2. 2How can I cancel bookings online?
  3. 3What cancellation fees apply?
  4. 4How far in advance can I make a reservation?
  5. 5Do I have to pay a booking fee when I make a reservation?

Please refer to our FAQ Section for detailed information about frequently submitted inquiries. If you are unable to find the information you are looking for, please feel free to contact us.

JAPANiCAN.com Customer Support

Inquiries Click here
Hours Open daily, 7:00 - 22:00 (Japan Standard Time)
Telephone (From Overseas) +81-3-3865-5718 (Tokyo, Japan)
(From Japan) 03-3865-5718 (Tokyo, Japan)
Languages English, Thai, Chinese, Korean, Japanese
Important If you need help canceling a booking that will incur a cancellation fee as of the following day, please be sure to call us instead of emailing.
E-mail inquiries submitted outside of business hours (see above) will be considered received at 7:00 on the next business day.
Hotel/Ryokan Bookings: Any requests for cancellation or reservation changes received after 20:00 will be considered received at 7:00 on the next business day. Any applicable cancellation fees will be applied accordingly.
Tour/Meal Plan, etc. Bookings: Any requests for cancellation or reservation changes received after 20:00 will be considered received at 8:00 on the next business day. Any applicable cancellation fees will be applied accordingly.

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